Salesman told us we BOTH HAD to be there for the appointment. When he arrived, I showed him the crack on my knee wall, he only glanced at it from a distance.
He then proceeded to tell us they would need to waterproof all of our walls, the floor and the get their whole sub pump kit. We are not having any other issues with the basement at all. He refused to fix JUST the small problem. He said the corporate office would not allow it.
He was *** bent on pushing a full blown perimeter waterproofing system. WE told him we do not need the full blown waterproofing program. Our basement is tile and pea graveled inside, under and out when I built the house. I even showed him pictures but he went right back to his sales presentation on his laptop showing us some ridiculous video.
Lucky for us we did not buy into their sales gimmicks. Long story short I told him to get the f--- out!
Product or Service Mentioned: Everdry Waterproofing Sales Representative.
Reason of review: Poor customer service.